Shipping Policies & Procedures

What are the steps involved in the processing and shipping of an order?

Orders can take between 1-3 business days (excludes weekends and holidays) to process.

Processing an order involves picking, packing, and getting the order ready for shipment. Once the order is picked up by the courier, it is considered 'shipped'. Once an order is shipped, it can take an additional 1-9 business days (excludes weekends and holidays) for delivery.

The amount of additional time for delivery will depend on the method of shipping selected. Once order ships, an email with tracking information will be sent to you automatically. If you check out as a guest, tracking information will not be available.

Please note orders shipping to Alaska and Hawaii may take 4-6 weeks for delivery.

Can I cancel or make changes to an order?

Once an order is placed, we are unable to cancel your order or make any changes. Please make sure all information is correct before placing your order.

Do you offer any discounts or promotions?

View our Current Deals page for active promotions.

The best way to stay informed about sales and promotions is to follow us on Facebook & Instagram and to sign up for our online newsletter in the 'Join Our Family' section in the website footer below.

Coupon codes are only valid on www.tacsystem.us. All coupon codes must be valid when they are being redeemed at the checkout stage. Coupon codes cannot be combined with any other coupon codes or promotional discounts and cannot be used for any online kits or selected essential products. Other product exclusions apply.

How can I track my order?

You'll receive an email with tracking information as soon as your order ships. You can also check on the status of your order at any time from your Account.

If you need further assistance, please do not hesitate to Contact us.

What do I do if my order arrives damaged?

Please contact Customer service to request assistance.

Any item(s) that arrives damaged will need to be reported within ten days of delivery. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and damaged item(s).

What do I do if I am missing an item/s from my order?